Agent Alliance Selects inContact as Preferred Contact Center Software Provider

SALT LAKE CITY--(BUSINESS WIRE)--inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it has been selected by the Agent Alliance as the group’s preferred contact center software solution to offer into the marketplace. The Agent Alliance is an established organization of premier marketing and sales companies within the telecommunications industry, currently including 16 master agencies aggregating more than 1,000 individual agents.

The Agent Alliance has expertise in various telecommunications products and services, including long distance, local dial tone, convergence applications, conference calling, data services, Internet connectivity, DSL, web-hosting broadband applications and VoIP. The needs of its customers range across the telecommunications spectrum, where many have expressed interest in expanding their connectivity with state-of-the-art contact center software functionality.

“We are very excited to be selected as the preferred contact center software provider for the Agent Alliance,” said Paul Jarman, inContact CEO. “This relationship is a win-win for both of our organizations. We’ll add new offerings to the Agent Alliance’s portfolio, while the Agent Alliance, with its current customer relationships and deep reach into hundreds of organizations with call centers, will introduce inContact into a large number of new opportunities.”

“We believe working with inContact and offering their solutions will help us differentiate our sales process with cloud-based computing and expand our portfolio of services,” said Bill Power, Agent Alliance CEO. “inContact stood out as the clear leader in our review of various contact center software providers. We have chosen them as our preferred contact center product because they are best of breed, they understand telecommunications, and they know how to work with channel partners. We’ve seen first-hand the success some of our customers have already had with the inContact products and we’re excited to introduce inContact across our collective sales channels.”

About The Agent Alliance

The Agent Alliance is an established organization of premier marketing and sales companies within the telecommunications industry. The Agent Alliance is comprised of a number of successful master agencies, direct sales teams and individual agents, with expertise in various telecommunications products and services, including, long distance, local dial tone, convergence applications, conference calling, data services, Internet connectivity, DSL, web-hosting broadband applications, VoIP, and now the inContact contact center platform. To learn more about The Agent Alliance, visit www.agentalliance.net.

About inContact

inContact, Inc. (NASDAQ: SAAS) provides the market’s leading on-demand customer contact center platform, inContact, to more than 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class contact center software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Media Contacts:
inContact, Inc.
Heather Hurst
Communications Director
801-320-3591
heather.hurst@inContact.com
or
Agent Alliance
Bill Power, CEO
703-597-4839
Bill.Power@AgentAlliance.net
or
Investor Contact:
Feagans Consulting
Neal Feagans
303-449-1184