Cyber Development Group International Augments 99.999% Uptime SLA for Illinois Data Center Campus with INOC's 24x7 NOC Services and Advanced Network E

NORTHBROOK, Ill.--(BUSINESS WIRE)--Cyber Development Group International (CDGI), the market leader in enterprise data centers, selected INOC to provide 24x7 Network Operations Center (NOC) services and Advanced Network Engineering support for two of its Tier 3 Data Centers located in Mount Prospect, Ill. INOC was initially contracted to support CDGI’s first data center which opened in 2007 and most recently was contracted for a second 81,000 square foot data center scheduled to open this summer. INOC’s engineering team worked with CDGI to design an IP and Ethernet network service that exceeds customers’ requirements and also implemented INOC’s 24x7 NOC service to ensure immediate management of IT incidents around the clock. INOC’s NOC service includes a 24x7 service desk, 24x7 monitoring, incident and problem management, web-based reports and redundant NOC facilities.

“We guarantee that our customers will receive the highest uptime (99.999%) Service Level Agreement (SLA) for technology infrastructure in the world,” says Al Thomas, chief network operations officer at CDGI. “We chose INOC because they have an excellent reputation and expert engineering and NOC staff. But more importantly, INOC is extremely collaborative, flexible and willing to customize their service which helps us be innovative in our approach to deliver the highest levels of availability to our customers.”

CDGI is an end-to-end Tier 3 [2n+1] High Density [20kw per rack] design/build/monitored American Power Conversion Corp (APC) InfraStruXure™ “Blade Ready” Data Center. CDGI fully integrates the power, cooling, rack, management and services within a complete on-demand architecture. CDGI provides fully redundant Internet access to data center customers with high network capacity and 95 percentile billing. CDGI’s customers, which include some of the world’s top hedge funds and law firms, require the highest levels of availability and performance. INOC provided CDGI with an advanced IP routing design that automatically fails over should a carrier’s service or hardware fail or CDGI’s hardware fails. To provide even greater assurance, INOC’s NOC monitors CDGI’s IT infrastructure and provides reports on active trouble tickets, resolution status, notifications and escalations as well as CDGI’s network and IT infrastructure usage and performance trends.

“We are privileged to be business partners with CDGI and to have the opportunity to help them deliver a redundant and highly reliable data center service offering,” says Prasad Ravi, chief executive officer of INOC. “We strive to provide great customer service and collaboration. Our value-add is an integrated service that leverages best practice processes, proprietary software with robust reporting and talented people available to address our customers needs 24x7. As a result, we can deliver highly customized NOC services and Advanced Network Engineering Support to meet customers’ unique needs.”

About Cyber Development Group International (CDGI)

Cyber Development Group International offers the capability to customize dedicated and secure Tier 3 or Tier 4 data center facilities on a lease or purchase basis. Each data center is customized to the customer’s specific requirements based on the Uptime Institute’s Tier Standardization. CDGI offers single-level facilities from 1,000 to 100,000 square feet supporting fully-autonomous, raised floor Tier 3 / Tier 4 data center space with separate slab-to-slab demising of all walls. CDGI’s world-class data centers offer unsurpassed security, scalability and engineering support delivering a 99.999% uptime Service Level Agreement (SLA) for High Density [10kW+ per rack] data center facilities to 20 kW+. For more information on CDGI and its services, visit www.cyberdevgroup.com.

About INOC

INOC is a 24x7 NOC and global provider of outsourced NOC monitoring and reporting services for enterprises and carriers. From a primary NOC in Madison, Wis., and a Disaster Recovery NOC near Chicago, Ill., our 24x7 staff provides a hands-on approach to problem resolution. INOC proactively processes critical IT support issues and delivers timely information to improve the uptime, availability and performance of applications, servers, and networks. A proprietary web portal, iMonitor QuickView, provides extensive reporting capabilities and visibility into IT infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24x7 NOC support into a client’s existing IT operation to deliver greater uptime.

For more information on INOC and its services, send an email to info@inoc.com or call 1-877-NOC-24X7 (1-877-662-2497). You will also find additional information at our website, www.inoc.com.

INOC
Kathy Menis
847-714-9909, ext. 105
kmenis@inoc.com
or
Cyber Development Group
Jack Pressman
312-593-6106
jackp@cyberdevgroup.com